Terms of Service

Privacy Policy

Virtual Items Policy

Our Virtual Items Policy updated in August, 2020.

Diamonds

1. How you can get Diamonds

In-App Purchases

  • From time to time, We may offer “Diamonds” for purchase through the App Store, Google Play or other application platforms ("in-app purchases"). If you choose to make an in-app purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Android, etc.) ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. The price of the Diamonds will be displayed at the point of purchase. All charges and payments for Diamonds will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.
  • You will be responsible for the payment of any Diamonds purchased by you. Once your purchase has been completed, your user account will be credited with Diamonds.
  • If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Diamonds, you acknowledge and agree that we start supplying the Diamonds to you promptly once the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

You can also collect Diamonds through the following ways.

√ Exchange from Coins to Diamonds

√ Other methods YoYo may add

  • There is no obvious difference between the Diamonds collected and purchased by the user through the above methods and user can use them for the same Service as well in YoYo. However, because the Diamonds collected by users through the above methods are generated by the system and are NOT purchased by user, you agree that YoYo has the absolute right to manage, regulate, control, modify and/or eliminate such Diamonds as it sees fit in its sole discretion, in any general or specific case, and that YoYo will have no liability to you based on its exercise of such right.

2. How you can use Diamonds

Diamonds can be used to:

√ Send virtual gifts to others

√ Purchase headwear in store

√ Purchase entrance effect in store

√ Participate in games

√ Lock rooms

√ Other existing uses and uses YoYo may add in the future

  • YoYo have the right to adjust the uses and usage rules of Diamonds from time to time.
  • The Diamonds in your account will be consumed because they are used.
  • When you use Diamonds to exchange gifts for other users, the receiving user will receive a certain amount of Coins when receiving gifts. The amount of coins received by the receiving user is at our sole discretion from time to time.
  • When you have exchanged your Diamonds for Gifts, such Diamonds will be deducted from your user account and credited with Gifts.
  • Gifts cannot be converted into or exchanged for Diamonds or cash, or be refunded or reimbursed by us for any reason.
  • Please note that when you give a Gift to another user or gifts to users you do so publically so other users on the services (including the recipient/recipients of the Gift/Gifts) can see your name, and the details of the Gift that you gave. By giving a Gift, you consent to this information being made available in this manner. In this process, the protection of personal data will comply with the provisions of our Privacy Policy.
  • Diamonds cannot be exchanged for cash, or legal tender, or currency of any state, region, or any political entity, or any other form of credit.
  • Diamonds can only be used on YoYo and as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.
  • No Diamonds may be assigned or transferred to any other user of the services or third party except as expressly permitted by us in writing. The sale, barter, assignment or other disposal of any Diamonds, other than by us, is expressly prohibited.
  • Accrued Diamonds do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
  • Any Diamonds assigned, sold, or otherwise transferred without the express written consent of us are void. Any user of the services who violates this restriction may have his or her account terminated by us, have Diamonds forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs.
  • All Diamonds of a user will expire automatically upon termination of such user’s account for any reason.
  • We reserve the right to deduct Diamonds from your account if the user acquire them by illegal or fraud way.
  • You agree that we have the right to manage, regulate, control, modify and/or eliminate such Diamonds, where we have a valid reason to do so such as where we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons and that we will have no liability to you based on our exercise of such right. If we decided to eliminate Diamonds from our services completely, we will do so by providing reasonable notice to you.

Coins

1. How you can get Coins

√ Receive virtual gifts from others

√ Can be earned by check-in

√ Can be earned by joining activities

√ Other methods Waha may add

2. How you can use Golds

√ Exchange for Diamonds at the exchange rate set by YoYo.

√ Purchase gifts, items in store

√ Other methods Waha may add

  • Coins do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
  • No Coins may be assigned or transferred to any other user of the services or third party except as expressly permitted by us in writing.
  • Any Coins assigned, sold, or otherwise transferred without the express written consent of us are void. Any user of the services who violates this restriction may have his or her account terminated by us, have Coins forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs.
  • All Coins of a user will expire automatically upon termination of such user’s account for any reason.
  • We reserve the right to deduct Coins from your account if the user acquires them by illegal or fraud way.
  • You agree that we have the right to manage, regulate, control, modify and/or eliminate such coins, where we have a valid reason to do so such as where we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security reasons and that we will have no liability to you based on our exercise of such right.

You may cancel your account at any time, and YoYo may terminate your account in accordance with the Terms. All the Diamonds, Coins in your account will be forfeited immediately upon the cancellation or termination of your account. There will be no refunds for any unused or unredeemed Diamonds, Coins. So we recommend that you use them before terminating your account.

If you have any problems with Diamonds or Coins, please contact us in YoYo APP Feedback in Settings or email to [email protected].